FAQ

Idalie The Label FAQ

Q: How can I contact Idalie The Label?
A: You can reach out to us via email at contact@idalietheabel.com (mailto:contact@idalietheabel.com). We strive to respond to all inquiries within 24-48 hours.

Q: What payment methods do you accept?
A: We accept major credit/debit cards, Afterpay, PayPal, and other secure online payment options.

Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor the delivery status of your package.

Q: What is your return policy?
A: We accept returns and exchanges within 14 days of receipt. Items must be in original condition with tags attached. We do not offer returns for change of mind. Please also note all items purchased on sale are final. 

Q: Do you offer international shipping?
A: Yes we do offer international shipping. Please note that shipping rates and delivery time may vary depending on your location.

Q: How do I determine my size?
A: You can refer to our Size Guide for sizing recommendations. If you need further assistance with sizing do not hesitate to contact us.

8: Can I cancel or modify my order?
A: Once an order is placed, it cannot be canceled or modified. Please ensure all details are correct before confirming your purchase.

Q: Do you restock sold-out items?
A: We will try to restock popular items whenever possible. Keep an eye on our website or subscribe to our newsletter for updates on restocks.

Q: How do I care for my Idalie The Label pieces?
A: Each product comes with care instructions on the label. Follow these guidelines to ensure the longevity of your garments.

Q: What sizes are currently available at Idalie The Label?
A: Our sizing currently ranges from XS to XL.

Q: Why are there limitations on the size range?
A: The current size range was determined based on budget constraints. However, we have plans to expand our size range in the future.

If you have any other questions or concerns, please don't hesitate to contact us.